We want you to feel confident when you use Buddynoww. This Refund Policy explains how refunds work for any fees paid directly to Buddynoww for our concierge and coordination service.
Concierge & booking fees
If you paid a concierge or booking fee to Buddynoww and we are unable to match you with a technician, that fee is fully refundable. If you cancel before a technician has been dispatched, you are also eligible for a full refund of any such fee.
Cancellations
- Cancel before a technician is dispatched: full refund of any Buddynoww fee.
- Cancel after a technician has been dispatched or work has begun: fees may be partially refundable depending on the stage of service.
Service performed by technicians
Payments for the actual installation or repair work are arranged between you and the independent technician. Refunds or adjustments for that work are subject to the technician’s own terms; if you are not satisfied, contact us and we will do our best to help resolve the situation.
Not satisfied?
If something isn’t right, let us know as soon as possible. We take feedback seriously and will work with you and the technician to make it right.
How to request a refund
To request a refund, contact us by phone or email with your name, service address, and a brief description of the issue. Approved refunds are typically processed within 5–10 business days to your original payment method.
Changes to this policy
We may update this Refund Policy from time to time. Changes take effect when posted on this page.
Contact us
Need help with a refund? Email hello@buddynoww.com, call us, or write to us at 5007 Toftrees Dr, Arlington, TX 76016.